terms and conditions

Website Terms of Use

Please read these terms and conditions carefully before using this site. 

These terms of use (together with the documents referred to in it) tell you the conditions on which you may use our website at www.adorninsight.com  (“our site”).  Use of our site includes accessing, browsing or registering to use our site.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.  If you do not agree to these terms of use, you must not use our site.

We recommend that you print a copy of this document for future reference.

Other applicable terms

These additional terms also apply to your use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we have about you. By using our site, you consent to such processing and warrant that all data you provide is accurate.
  • Our Cookie Policy, which sets out information about the cookies on our site.
  • Our Subscription Terms which apply if you have subscribed for a free 24-hour demo or paid subscription to the services available on our site at www.adorninsight.com.

Information about us

www.adorninsight.com is operated by ADORN GLOBAL LIMITED of Units 4 & 5, Brightwell Barns, Waldringfield Road, Brightwell, Ipswich, Suffolk, England, IP10 0BJ (Company No. 08053190) (“we”or ”us”).  Our VAT number is 166674276. You can contact us by email at [email protected].


Changes to these terms

We may revise these terms of use at any time by amending this page. Please check this page each time you use the site to take notice of any changes we make, to ensure that you understand the terms that apply at that time.

Changes to our site

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities. 

Accessing our site

The non-subscription areas of our sites are made available free of charge. You may access the restricted area of www.adorn-insight.com by purchasing a subscription package or via our demo service, which is free of charge.

We do not guarantee that our sites, or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. 

You are responsible for making all arrangements necessary for you to have access to our sites. 

You are also responsible for ensuring that anyone who accesses our sites through your internet connection is aware of these terms of use and other applicable terms and conditions, and that they comply with them. 

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. 

We have the right to disable any user identification code or password, whether chose by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. 

If you know or suspect that anyone other than you knows your password, you must promptly notify us on [email protected]

No reliance on information

We may update our sites from time to time, and may change the content at any time. However, please note that any of the content on our sites may be out of date at any given time, and we are under no obligation to update it.

The content on our sites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our sites.

Whilst we make every effort to ensure the accuracy of the information on our sites, the content of our sites is provided without any guarantees, conditions or warranties as to its accuracy, completeness or reliability.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our sites will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our sites. You should use your own virus protection software.

You must not misuse out site by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any other server, computer or database connected to our site. You must not attack our site via a denial -of - service attack or a distributed denial - of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. 

Virtual tour

You may request a virtual tour behind the scenes of the subscription services we provide at www.adorninsight.com by submitting the request form provided on our website https://www.adorninsight.com/book_a_demo/


Intellectual property rights

We (and where relevant, any identified contributors or co-authors) are the owner or the licensee of all intellectual property rights in our sites.  Our sites are protected by copyright laws around the world. All such rights are reserved.

You may only print off one copy, and download extracts, of pages from our sites for your personal use and you may draw the attention of others within your organisation to content posted on our sites provided you comply with the paragraphs below, which will also apply to any downloadable material you purchase from us:

  • you must not modify the paper or digital copies of any materials you have reproduced, printed off or downloaded in any way, and you must not use any illustrations, graphic, graphs, tables, photographs, video or audio sequences (where relevant) separately from any accompanying text;
  • our status (and that of any identified contributors or co-authors) as the authors of material on our site must always be acknowledged; and
  • in the case of end users of our sites, end users may only do so for personal non-commercial/non-business purposes.

If you reproduce, transmit, print, copy or download of all or part of our sites or any downloadable material in breach of these terms we may start civil or criminal proceeding against you.

Prohibited uses

You may not use our sites:

  • for unlawful or fraudulent purposes;
  • in any way which does not comply with our content standards (below);
  • to send unsolicited or unauthorised advertising material or similar solicitation (spam);
  • to knowingly send or upload any material that contains viruses, keystroke loggers, spyware or any other programs or similar computer code designed to affect any computer software or hardware;
  • to build a product or service which competes with the services we provide;
  • to provide services to third parties; nor
  • to license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make any information or images we provide available to any third party.

You agree not to access, interfere with, damage or disrupt any part of our sites (including, without limitation, any equipment, network or software used in the provision of our site whether owned by us or a third party).

Interactive services

We may provide interactive services on our sites, including, without limitation, chat rooms, bulletin boards and other social media services (“interactive services”).

We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our sites, and we will decide whether it is appropriate to moderate the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our sites. We will not be responsible as author, editor or publisher of any contribution submitted via our interactive services and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

We reserve the right to promptly remove, or to disable access to, any contribution which we deem to be potentially defamatory of any person, unlawful or in violation of any third party rights.

Content standards

You must comply with the following content standards when you contribute or upload material to our sites and/or to any interactive services associated with them (“contributions”).

You warrant that any contributions you make comply with these standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Your contributions must be factually correct or genuinely held opinions and must be lawful in the UK and any country from which you post them.

Your contributions must not:

  • be used to impersonate any person, or to misrepresent your identity or association with any person;
  • give the impression that they originate from us, if this is not the case;
  • contain any material which is defamatory of any person or likely to deceive any person;
  • contain any material which is discriminatory, offensive, hateful or inflammatory;
  • infringe the intellectual property right of any other person;
  • be likely to harass, upset, embarrass, alarm or annoy any other person; nor
  • encourage or help any person to break the law.

Any contributions you make to our sites will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.

We have the right to disclose your identity to any third party who claims that your contributions violate their intellectual property rights or any other rights (including, without limitation, their right to privacy).

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our sites.


This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us on [email protected].

Linking to our sites

You may link to our home pages, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of them.  You may not create a link to any part of our sites other than the home pages.

You must not establish a link which suggests any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our sites in any website that is not owned by you or to which you are not permitted to establish a link. The website in which you post the link must comply with our content standards above.

If you wish to make any use of content on our sites other than that set out above, please contact [email protected].

We reserve the right to withdraw linking permission without notice.

Third party links and resources in our site

Where our sites contain links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy

Suspension and termination

We will decide, in our discretion, whether there has been a breach of these terms of use and, in response, we may take all or any of the following actions:

  • Issue a warning to you.
  • Withdraw your right to use our sites.
  • Remove any posting or material uploaded by you to our sites.
  • Legal action against you including without limitation, for reimbursement of all our costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Disclosure of information about you to law enforcement authorities as we feel is necessary.

These actions are in addition to any other actions we reasonably deem appropriate and we exclude all liability for actions taken in response to breaches of these terms of use.


Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Subscription Terms

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

- use of, or inability to use, our site; or

- use of or reliance on any content displayed on our site.

  • In particular, we will not be liable for:

- loss of profits, sales, business, or revenue;

- business interruption;

- loss of anticipated savings;

- loss of business opportunity, goodwill or reputation; or

- any indirect or consequential loss or damage.

If you are a consumer user:

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. 

Applicable law

If you are a consumer, please note that these terms of use, their subject matter and formation (and any non-contractual disputes or claims), are governed by English law. You and we both agree that the courts of England will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England.

Trade marks

“Adorn ", “Adorn Insight” and “Adorn London” are trademarks of Adorn Global Limited.

Contact us

To contact us, please email [email protected].

 Thank you for visiting our sites.